Return Policy
*Due to safety concerns, all masks are final sales and non-returnable. *
We are here to assist you. While we take pride in every product, if you are not satisfied with your purchase, we accept exchanges and returns for a full refund of unworn merchandise made within 7 days of the delivery date.
In all cases of exchanges or returns do email us when you receive your order (within 48 hours) of your products arrival at info@reginechevallier.com. Do explain the reason for the exchange or return of the item. Once we receive your email we will provide you with all instructions on how to proceed.
In case of a return, you have the option of returning your items for a full refund, a store credit, or exchange your items for any other product of your choice made within the stated time frame.
In regard to our returns and exchanges. We have a very accommodating return/exchange policy. With the benefit of receiving a discount that is greater than 10% OFF discount applied to your order (for example special promotions offered on special holidays or seasons, such as BlackFriday, Valentine's Day.. ) you benefit from an exchange for an alternate size or style (item/product); any exchange is shipped to you with complimentary shipping. You can also receive an exchange for the amount of your return to a store credit card for your usage at any time.
All products that are available online and currently in stock are available for shipping upon purchase. Being an online store we provide the option of worldwide shipping. Our shipping policy is within 5 to 10 business days (or sooner) within the United States, upon receipt of payment. All shipments are charged a flat shipping rate. Once the order is shipped, customers can track their orders after being shipped via their online account on our website or via the shipping carrier website with the given tracking number.
Shipping and handling fees are not refundable. You will need to pay for return shipping, and we will ship any exchanged merchandise free of charge. We will ship any exchanged merchandise up to two times free of charge. Any additional exchange will be at your shipping charge. It is important for you to save all packing materials as well as the item itself. We are not responsible for items damaged or lost in transit.
For all wholesale orders, refunds are not issued. Only exchanges. A form will be provided for you, where you will choose the items that you would like to exchange them for. Once you complete the form with your new choices (exchange items) we will go ahead and issue a store credit that will match the total amount of your return items that you can use at once, or keep the credit for your next purchase.
Privacy Policy
All products that are available online and currently in stock are available for shipping upon purchase. Being an online store we provide the option of worldwide shipping. Our shipping policy is within 5 to 10 business days (or sooner) upon receipt of payment. All shipments are charged a flat shipping rate. Once the order is shipped, customers can track their orders after being shipped via their online account on our website or via the shipping carrier website with the given tracking number.
Shipping and handling fees are not refundable. You will need to pay for return shipping, and we will ship any exchanged merchandise free of charge. It is important for you to save all packing materials as well as the item itself. We are not responsible for items damaged or lost in transit.
Terms of Use
TERMS OF USE
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE.
Your use of this web site confirms your acceptance of the following terms and conditions. If you do not accept our terms and conditions, do not use this website.
Be aware that all products, as well as prices of products and other content featured on this website are subject to change at any time without notice. We attempt to ensure that all information on this website be complete, current, and accurate. Occasionally there may be information on reginechevallier.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
We make it our priority to best display our products with the maximum accuracy including colors, style, quality, and fabric. However, depending on your computer system color features may appear differently.
It is your responsibility to both obey federal and international laws in terms of use and sale of items purchased on this website as well as affirm that products purchased from this website will be used in a lawful manner. You confirm your understanding and agreement of our terms of use by purchasing any item on this website.
All purchases from this website are made in accordance to a shipment contract. Therefore at any risk of loss for items purchased from this website, you are responsible for filing any claims with carriers for damaged and/or lost shipments.
USE OF THIS WEBSITE
The Web Site design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this website are either the property of, or used with permission by Regine Chevallier and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written permission of the owner of such material. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.
We do not share information about you with other companies. We collect your contact information (like email address) and financial information (like credit card numbers). Contact information from the order form is used to send orders and information about our company to you. Financial information that is collected is used to bill you for products and services. We use your mailing address to ship your products to you, and to verify your billing information. We do not share our customer names, mailing addresses or email addresses with anyone outside of Regine Chevallier.
Regine Chevallier takes great pleasure in providing you with the best service.
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