Store Policy

Return Policy 

​1. **Promotions and Discount Codes**: Items that benefit from any promotion or discount code cannot be returned for a refund. However, these items can be exchanged for any other item or redeemed as store credit.

2. **Exchanges**: All exchanges will be shipped to you with complimentary shipping. You also have the option to receive store credit for the amount of your return, which can be used at any time.

3. **Shipping**: All products available online and currently in stock will be shipped upon purchase. As an online store, we offer worldwide shipping, with delivery typically within 5 to 10 business days (or sooner) within the United States, following receipt of payment. We charge a flat shipping rate for all shipments.

4. **Tracking Orders**: Once your order is shipped, you will be able to track it through your online account on our website or via the shipping carrier's website using the provided tracking number.

5. **Non-Refundable Fees**: Please note that shipping and handling fees are non-refundable. It is important that you save all packing materials and the item itself, as we are not responsible for items damaged or lost in transit.

6. **Wholesale Orders**: For wholesale orders, we do not issue refunds; only exchanges are allowed. A form will be provided for you to choose the items you would like to exchange. Once you complete the form with your new choices, we will issue a store credit equal to the total amount of your returned items, which you can use immediately or save for your next purchase.
 

Privacy Policy

All products that are available online and currently in stock are available for shipping upon purchase. Being an online store we provide the option of worldwide shipping. Our shipping policy is within 5 to 10 business days (or sooner) upon receipt of payment. All shipments are charged a flat shipping rate. Once the order is shipped, customers can track their orders after being shipped via their online account on our website or via the shipping carrier website with the given tracking number.

Shipping and handling fees are not refundable. You will need to pay for return shipping, and we will ship any exchanged merchandise free of charge. It is important for you to save all packing materials as well as the item itself. We are not responsible for items damaged or lost in transit.

 

Terms of Use

TERMS OF USE

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE.

Your use of this web site confirms your acceptance of the following terms and conditions. If you do not accept our terms and conditions, do not use this website.
Be aware that all products, as well as prices of products and other content featured on this website are subject to change at any time without notice. We attempt to ensure that all information on this website be complete, current, and accurate. Occasionally there may be information on reginechevallier.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
We make it our priority to best display our products with the maximum accuracy including colors, style, quality, and fabric. However, depending on your computer system color features may appear differently.

It is your responsibility to both obey federal and international laws in terms of use and sale of items purchased on this website as well as affirm that products purchased from this website will be used in a lawful manner. You confirm your understanding and agreement of our terms of use by purchasing any item on this website.
All purchases from this website are made in accordance to a shipment contract. Therefore at any risk of loss for items purchased from this website, you are responsible for filing any claims with carriers for damaged and/or lost shipments.

USE OF THIS WEBSITE

The Web Site design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this website are either the property of, or used with permission by Regine Chevallier and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written permission of the owner of such material. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.
We do not share information about you with other companies. We collect your contact information (like email address) and financial information (like credit card numbers). Contact information from the order form is used to send orders and information about our company to you. Financial information that is collected is used to bill you for products and services. We use your mailing address to ship your products to you, and to verify your billing information. We do not share our customer names, mailing addresses or email addresses with anyone outside of Regine Chevallier.

Regine Chevallier takes great pleasure in providing you with the best service.